Macdonald’s Farm
Terms and Conditions

Please read all the conditions listed below prior to booking. If you have any queries please do not hesitate to contact us by telephone on 01841 540829 or e-mail us on info@macdonaldsfarm.co.uk.

Please ensure you have read the notifications on all the changes to Macdonald’s Farm from 2020 prior to booking.

We want you to have a peaceful and pleasurable holiday and these Terms and Conditions are set out to safeguard all of our guests at Macdonald’s Farm. Whilst we want to encourage everyone to come and stay with us, we are a quiet family site and will not appeal to groups wanting to party. There is a ‘no noise’ policy after 10pm.

BOOKINGS

  1. Macdonald’s Farm is a family park and caters for families and couples. We do not accept stag/hen or large groups unless by prior arrangement. Accordingly we can check not only the availability of the requested accommodation, but also party make up. This may affect your automated booking conformation. Upon arrival, should parties differ from that booked or no prior approval granted, where needed, Macdonald’s Farm reserves the right to refuse access, and no refund will be forthcoming.
  2. The lead booker must be over the age of 25 unless by prior approval.
  3. Upon receipt of deposit, we will send you confirmation showing your outstanding balance which must be paid at least 30 days prior to arrival. Please note that deposits are non-refundable. If booking less than 30 days before arrival full payment will be required at point of booking and your booking will not be confirmed until paid in full. If not paid in full, we reserve the right to re-let the unit without notice.
  4. Macdonald’s Farm will refund any monies paid excluding the deposit, provided we receive written confirmation of cancellation of the entire party at least 30 days before the commencement of your holiday. Any bookings cancelled less than 30 days before arrival will lose 100% of monies paid. Refunds will not be forthcoming if for any reason you should leave early. We recommend that you take out suitable travel insurance that means you will be covered should cancellation happen due to any UK Government restrictions relating to travel and social distancing measures in effect of your booked dates.
  5. Check-in is from 2pm on the day of arrival, and check-out is 10.30am on the day of departure. We reserve the right to delay check-in times if necessary, although you are welcome to use park facilities before that time
  6. Please note that there is no guarantee that pitch/accommodation availability can be extended beyond the dates booked. However we will do our utmost to assist with your request. Please ask at reception.
  7. If for any reason you permanently vacate your pitch earlier than your booking departure date, we reserve the right to re-let your pitch/accommodation. You will not be entitled to a refund.
  8. Data Protection: The information supplied in the booking process will be stored on our computer for the purposes of future distribution to you of our advertising material if you have requested this, and under no circumstances will be passed on to a third party.
  9. We will always endeavour to meet special requests, such as for specific pitches, or for parties wishing to camp on adjoining pitches, but these are not guaranteed and are not a condition of your booking with us.
  10. It is your responsibility to check that the details of your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
  11. Unless you notify us of late arrival your pitch/accommodation will only be held until noon the day after the booked arrival date, (provided full payment has been received) at which time it may be re-let without notice.

GENERAL CONDITIONS

  1. There is a ‘no noise’ policy after 10pm. Guests must be considerate with noise levels (including radios, guitars or singing) at all times to protect other guests enjoyment of the Farm.
  2. In the instance of behaviour detrimental to other guests, visitors, staff or property, those deemed responsible by the management will be asked to leave the site. No refunds will be made. Detrimental behaviour includes, but is not limited to; vandalism, inappropriate use of the site, anti-social or disruptive behaviour, any discrimination against, or harassment for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, relationship status, disability, sexual orientation or gender re-assignment.
  3. Persons using Macdonald’s Farm and its facilities do so entirely at their own risk. We will not accept liability for the loss or damage to property or persons. We accept no responsibility for accommodation or amenities becoming unavailable due to circumstances beyond our control.
  4. Please do not enter any of the animal enclosures or feed the animals any food not sold by us. Any contact with the animals is at your own risk. Please wash your hands after touching the animals. The pony paddock is private and not for public use. We ask that all adults supervise children within the playground area and whilst around the animals.
  5. Food & drink only brought from the premises can be consumed in our Farm Garden.
  6. Please inform us of any problems that occur during your stay as we regret that we cannot rectify any complaints or grievances once you have left the park.
  7. After check-in closes you are permitted to make your own way to your allocated pitch up until 9.00pm. You must notify reception the following morning that you have arrived, and check-in.
  8. All park roads and areas are subject to Road Traffic Law. In addition, the site guest speed limit of 5mph should be adhered to at all times.  No driving is permitted around the site between 11.30pm and 6am.
  9. Neither commercial vehicles nor generators are permitted without prior approval.
  10. Pitch sizes are a guide and are based on a mean average and may be subject to change.
  11. Any vehicles, trailer, awning & gazebo must fit onto your pitch.
  12. You agree that a breathable ground sheet will be used in your awning and picked up when you are not on site, this allows the grass to recover.
  13. Our pitches are very generous in size and have pitch markers showing boundary lines. You must stay within your boundary markers and adhere to 6 metres between units at all times. Please ensure that you don’t block other guests from entering or exiting the site.
  14. Please do not tie washing lines to trees.
  15. All electrical pitches are designed for low wattage electrical items.
  16. Well behaved dogs are welcome at Macdonald’s Farm, but must be kept on a lead at all times in the main camping field and in the Farm Garden. We have a dog exercise area at the bottom of the site. Dogs are not permitted to stay outside any accommodation overnight *excluding Guide Dogs. Owners must clean up their dog’s mess anywhere on the site. Please be careful with your dogs around our animals and other guests. Badly behaved dogs and their owners will be asked to leave.
  17. We only sell alcohol to persons 18 years or over, and we reserve the right to request to see an approved form of identification – passport, photo driving licence or valid identification card when purchasing alcohol on site. We exercise a Challenge 25 policy, and reserve the right to refuse to serve alcohol to anyone, regardless of age, at the management’s discretion.
  18. Use of barbeques and small firepits are allowed at Macdonald’s Farm, but customers must comply with the guidance governing their safe usage. They must be in suitable containers and a minimum of 30cm above the grass, bricks will be provided. Please make yourself aware of the nearest fire point when using fire pits or BBQs. Please note there will be a £35.00 charge for any grass burnt on your pitch. All ash must be put in the bins provided and not disposed of anywhere on site.
  19. Rubbish bags should be placed in the main site bins. Do not leave any rubbish either on your pitch or the park area. Do not place any items other than general household waste in the bins. Items such as tents, chairs, BBQ packaging, duvets, pillows, wind breaks and body boards etc. can be disposed of at the local recycling centre in Newquay. For directions please ask at reception. Anyone found to be disposing of non-general household waste on the site may be asked to leave.
  20. We do not allow supermarket delivery’s on site. You can order takeaways to be collected in our car park – delivery drivers must not enter the campsite.
  21. In circumstances where a customer’s own vehicle/equipment is involved in an accident/incident Macdonald’s Farm reserve the right to close or restrict access to areas affected. We will salvage or remove vehicles or equipment at our discretion. In circumstances where the accident/incident was caused by the customer/ anyone in the booked party/ by their vehicle/ equipment, the owner will indemnify Macdonald’s Farm against all damage, claims, costs, demands, acts or omissions whatsoever arising and make reparation to Macdonald’s Farm any resultant costs, damages or losses (consequential or otherwise) relating thereto.
  22. The use, possession or storage of firearms, air or gas operated rifles or pistols, items of an explosive nature (including fireworks) or any other offensive weapon is not permitted.
  23. We do not allow the use of drones, kite flying or motorised toys onsite.
  24. You are welcome to have visitors during your stay, but in the interests of health and safety, they must register with reception upon arrival.
  25. Only one discount or special offer can be applied per booking. Once booked any offers that subsequently may become available, such as last-minute offers, cannot be applied to an existing booking.
  26. Fire and other regulations on the Farm will be strictly enforced
  27. We reserve the right to refuse bookings from parties, or to request parties to leave Macdonald’s Farm, that may have a ‘negative’ effect to others, without notice or refund.
  28. All Macdonald’s Farm buildings and accommodation are strictly NON-SMOKING. If smoking please ensure you extinguish your cigarettes correctly in the fire bins provided.
  29. Eval Parish Hall to the right of the Farm is private property and no one must enter the land or the building without prior permission from the Parish Council.
  30. The lead name on the booking will be responsible for all payments and the behaviour of all party members.
  31. We reserve the right to refuse entry into any facility, or the provision of any service or accommodation to any person if they appear to be physically or mentally impaired by the consumption of alcohol or use of recreational drugs.
  32. Macdonald’s Farm reserves the right to terminate any booking at any time, without compensation or refund if our terms and conditions are not adhered too.

SELF-CATERING & GLAMPING ACCOMMODATION

  1. A refundable ‘deposit’ is required, which covers loss, theft and damage. This will be taken upon on arrival and refunded accordingly upon inspection of the accommodation.
  2. All accommodation should be left in a reasonable state upon departure. Please leave it in the condition in which you find it, and notify reception of any missing/broken items in order for us to replace or repair them. Liability rests with the named party leader.
  3. All beds used by small children must be protected by the waterproof sheets supplied. Any mattresses found soiled or wet will be replaced and guests will be charged for the cost of replacement.
  4. Check-in is from 3pm on the day of arrival, and check-out is 10.30am on the day of departure. We reserve the right to delay check-in times if necessary, although you are welcome to use park facilities before that time.
  5. The total number of persons occupying the accommodation must not exceed the number booked and only guests that are registered on your booking are permitted to stay.
  6. Macdonald’s Farm reserves the right to enter the accommodation under special circumstances or emergencies, at any time.
  7. Macdonald’s Farm shall be absolved of any liability should the holiday accommodation be unavailable for reasons beyond their control.
  8. No liability can be accepted for any loss, injury or damage, either to individuals or their property, arising from or by reason of the occupation of any accommodation, and the use of any facilities or equipment provided or made available for use by the person or persons occupying and using the accommodation, or by any other person or persons using the accommodation by their invitation or permission. The use of all facilities within the accommodation, park grounds and buildings is at the sole risk of the persons using them.

Macdonald’s Farm reserves the right to change its terms and conditions at any time without notification.

Macdonald’s Farm
Terms and Conditions for Seasonal Pitches

Please read all the conditions listed below prior to booking. If you have any queries please do not hesitate to contact us by telephone on 01841 540829 or e-mail us on info@macdonaldsfarm.co.uk.

Please ensure that you have read the notifications on all the changes to Macdonald’s Farm from 2020 prior to booking.

We want you to have a peaceful and pleasurable holiday and these Terms and Conditions are set out to safeguard all of our guests at Macdonald’s Farm. Whilst we want to encourage everyone to come and stay with us, we are a quiet family site and will not appeal to groups wanting to party. There is a ‘no noise’ policy after 10pm.

TARIFF

Seasonal pitch from: 1st April-4th October

Pitch price – £2,000.00 + £250.00 winter storage

What’s included:

  • 6 named people may be included into your seasonal contract who are able to use the site throughout the season. At the point in which you enter into your seasonal contract all named persons must be on the contract before it is confirmed.
  • Electricity 10amp (500 units included) the price will be at current rate per unit thereafter, paid monthly within 7 days of receipt of invoice.
  • Parking space for 1 car on your pitch.
  • Maximum of 2 dogs belonging to the contract.
  • Full use of all facilities at Macdonald’s Farm.

TERMS OF SEASONAL PITCHES

What’s NOT included:

  • Anyone staying on your pitch who is not on the contract will be required to pay the relevant nightly charges that can be seen on our tariff sheet. This also includes extra dogs.
  • Additional cars must be able to fit on your pitch without any obstructions to nearby pitches. Maximum of 2 cars per pitch.
  • Winter storage is from 5th October until the season opens. You may remove your caravan/motorhome during this time or it can be left on site for a fee of £250.00. If winter storage is required payment must be received no later 15th Sept of that year.

Anything else I should know?

  • No more than 8 people staying overnight at any time on your pitch. Friends and Family (up to 10 people per pitch) are welcome to visit for the day whilst you are on site but you must inform reception upon arrival.
  • The agreement you enter into is for one season only at Macdonald’s Farm and we reserve the right not to renew for the following season.
  • You will be required to keep your caravan/motorhome exterior clean and tidy and it needs to be washed regularly. We can offer a cleaning service for £30.00 per clean.
  • Legs, locks, handbrake etc must be kept oiled or greased and in good condition to enable easy movement of your caravan in the unlikely event of an outbreak of fire or for unforeseen maintenance etc.
  • We need to hold a set of keys for any clamps/safety locks or security devices for safety purposes.
  • We will cut the grass as close as possible to your caravan/motorhome within 1 metre but strimming and mowing close/under your caravan/motorhome will be your responsibility. If your pitch is not kept in good order, you will be notified and given the opportunity to complete the grass maintenance, otherwise a charge of £25.00 will be invoiced to you and we will complete the works. Whilst every effort will be made to ensure no damage is incurred, in the unforeseen event that this does happen Macdonald’s Farm can take no responsibility.
  • Electric leads are to be unplugged when you are not on the Farm.
  • Gazebos, windbreaks, barbeques, water barrels, gas bottles etc must not be left on the pitch while you are away.
  • Seasonal pitch holders must not keep their awnings up for extended periods.
  • You must have an insurance policy in place for the full duration you are at Macdonald’s Farm, including when your caravan/motorhome is in winter storage.
  • Macdonald’s Farm will not accept any responsibility for damage incurred to your caravan/motorhome.
  • Persons are permitted to stay on site for a maximum of 28 consecutive days – with 7 days off the park unless by prior arrangement.

BOOKING CONDITIONS

  1. We do not operate a cancellation scheme and would advise customers to seek their own cover to safeguard themselves if they find they have to cancel the agreement with us.
  2. Transferring your pitch to new owners – If you sell your caravan mid-season your seasonal pitch can be transferred to the new owners (subject to Macdonald’s Farm agreement) there will be an additional surcharge (10% of pitch fee) paid by either yourself or the new owners and the new owners must meet with Macdonald’s managers and agree to sign all terms and conditions. Macdonald’s Farm reserve the right to refuse transfer of pitch contract.
  3. All current Seasonal Pitch holders that wish to secure a further season with us will need to pay the next years deposit by 1st
  4. Deposit payment – 25% deposit is due when you are securing your pitch, this is non-refundable.
  5. Balance payment is due by 15th Feb prior to season starting. If payment is not made by this date we reserve the right to re-let the pitch.
  6. The lead name on the contract will be responsible for all payments and the behaviour of all party members.
  7. The Lead booker must be over the age of 25. There must always be a person over the age of 21 present when pitch is in use, unless prior agreement made.
  8. Your caravan/motorhome needs to be in good condition, well presented and well maintained. Macdonald’s Farm reserves the right to refuse any caravan/ motorhome that they deem to be in poor condition.
  9. Your seasonal pitch is for the named persons on the agreement and friends/family who pay the additional charges. You are prohibited from sub-letting your caravan/ motorhome.
  10. You agree that a breathable ground sheet will be used in your awning and picked up when you are not on site, this allows the grass to recover.
  11. MacDonald’s Farm is not responsible for your caravan/motor home, any awnings and contents in addition to any safety issues.
  12. Data Protection: The information supplied in the booking process will be stored on our computer for the purposes of future distribution to you of our advertising material if you have requested this, and under no circumstances will be passed on to a third party.

GENERAL CONDITIONS

  1. There is a ‘no noise’ policy after 10pm. Guests must be considerate with noise levels (including radios, guitars or singing) at all times to protect other guests enjoyment of the Farm.
  2. In the instance of behaviour detrimental to other guests, visitors, staff or property, those deemed responsible by the management will be asked to leave the site. No refunds will be made. Detrimental behaviour includes, but is not limited to; vandalism, inappropriate use of the site, anti-social or disruptive behaviour, any discrimination against, or harassment for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, relationship status, disability, sexual orientation or gender re-assignment.
  3. Persons using Macdonald’s Farm and its facilities do so entirely at their own risk. We will not accept liability for the loss or damage to property or persons. We accept no responsibility for accommodation or amenities becoming unavailable due to circumstances beyond our control.
  4. Please do not enter any of the animal enclosures or feed the animals any food not sold by us. Any contact with the animals is at your own risk. Please wash your hands after touching the animals. The pony paddock is private and not for public use. We ask that all adults supervise children within the playground area and whilst around the animals.
  5. Food & drink only brought from the premises can be consumed in our Farm Garden.
  6. Please inform us of any problems that occur during your stay as we regret that we cannot rectify any complaints or grievances once you have left the park.
  7. All park roads and areas are subject to Road Traffic Law. In addition, the site guest speed limit of 5mph should be adhered to at all times. No driving is permitted around the site between 11.30pm and 6am.
  8. Neither commercial vehicles nor generators are permitted without prior approval.
  9. Pitch sizes are a guide and are based on a mean average and may be subject to change.
  10. Any vehicles, trailer, awning & gazebo must fit onto your pitch.
  11. Our pitches are very generous in size and have pitch markers showing boundary lines. You must stay within your boundary markers and adhere to 6 metres between units at all times. Please ensure that you don’t block other guests from entering or exiting the site.
  12. Storage boxes can be placed at the back of your pitch.
  13. Please do not tie washing lines to trees
  14. Well behaved dogs are welcome at Macdonald’s Farm, but must be kept on a lead at all times in the main camping field and in the Farm Garden. We have a dog run at the bottom of the site. Dogs are not permitted to stay outside any accommodation overnight *excluding Guide Dogs. Owners must clean up their dog’s mess anywhere on the site. Please be careful with your dogs around our animals and other guests. Badly behaved dogs and their owners will be asked to leave.
  15. We only sell alcohol to persons 18 years or over, and we reserve the right to request to see an approved form of identification – passport, photo driving licence or valid identification card when purchasing alcohol on site. We exercise a Challenge 25 policy, and reserve the right to refuse to serve alcohol to anyone, regardless of age, at the management’s discretion.
  16. Use of barbeques and small firepits are allowed at Macdonald’s Farm, but customers must comply with the guidance governing their safe usage. They must be in suitable containers and a minimum of 30cm above the grass, bricks will be provided. Please make yourself aware of the nearest fire point when using fire pits or BBQs. Please note there will be a £35.00 charge for any grass burnt on your pitch. All ash must be put in the bins provided and not disposed of anywhere on site.
  17. Rubbish bags should be placed in the main site bins. Do not leave any rubbish either on your pitch or the park area. Do not place any items other than general household waste in the bins. Items such as tents, chairs, BBQ packaging, duvets, pillows, windbreaks and body boards etc. can be disposed of at the local recycling centre in Newquay. For directions please ask at reception. Anyone found to be disposing of non-general household waste on the site may be asked to leave.
  18. We do not allow supermarket delivery’s on site. You can order takeaways to be collected in our car park – delivery drivers must not enter the campsite.
  19. In circumstances where a customer’s own vehicle/equipment is involved in an accident/incident Macdonald’s Farm reserve the right to close or restrict access to the areas affected. We will salvage or remove vehicles or equipment at our discretion. In circumstances where the accident/incident was caused by the customer/ anyone in the booked party/ by their vehicle/ equipment, the owner will indemnify Macdonald’s Farm against all damage, claims, costs, demands, acts or omissions whatsoever arising and make reparation to Macdonald’s Farm any resultant costs, damages or losses (consequential or otherwise) relating thereto.
  20. The use, possession or storage of firearms, air or gas operated rifles or pistols, items of an explosive nature (including fireworks) or any other offensive weapon is not permitted.
  21. We do not allow the use of drones, kite flying or motorised toys onsite.
  22. Fire and other regulations on the Farm will be strictly enforced.
  23. We reserve the right to refuse bookings from parties, or to request parties to leave Macdonald’s Farm, that may have a ‘negative’ effect to others, without notice or refund.
  24. All Macdonald’s Farm buildings and accommodation are strictly NON-SMOKING. If smoking outside please ensure you extinguish your cigarettes correctly in the fire bins provided.
  25. Eval Parish Hall to the right of the Farm is private property and no one must enter the land or the building without prior permission from the Parish Council.
  26. We reserve the right to refuse entry into any facility, or the provision of any service or accommodation to any person if they appear to be physically or mentally impaired by the consumption of alcohol or use of recreational drugs.
  27. Macdonald’s Farm reserves the right to terminate any booking at any time, without compensation or refund if our terms and conditions are not adhered to.
  28. No liability can be accepted for any loss, injury or damage, either to individuals or their property, arising from or by reason of the occupation of any accommodation, and the use of any facilities or equipment provided or made available for use by the person or persons occupying and using the accommodation, or by any other person or persons using the accommodation by their invitation or permission. The use of all facilities within the accommodation, park grounds and buildings is at the sole risk of the persons using them.

Macdonald’s Farm reserves the right to change its terms and conditions at any time without notification.

WEATHER

TIDE TIMES

Tide Times & Heights for Padstow on 4th December 2020
01:28 - Low Tide ( 1.68m )
07:21 - High Tide ( 6.87m )
13:50 - Low Tide ( 1.78m )
19:43 - High Tide ( 6.62m )